Gambling
Gambling Support
If gambling is causing harm to you or someone you care about, our support services are available across the West Midlands, West Mercia, Stoke and Staffordshire and are here to help you take back control.
Click Here!
Here To Help
We know that asking for support isn’t always easy. You might feel unsure about what’s ‘normal’ or feel embarrassed to talk. There’s no judgement here. We’re here to listen, help you make sense of things, and work with you to take the next step forward.
Contact UsConstant support is on hand
"Coming to Aquarius over 10 years ago transformed my life. I got the support I didn’t even know I needed. Now I’m a totally new and different person with such self-confidence. All down to how Aquarius works for the better of the clients, staff and volunteers.
Due to all the encouragement, I had to get involved in working with Aquarius. I have good knowledge of how it works throughout the organisation. Therefore, when someone asks about what they do I am able to go through all sides of Aquarius. This is why I try to get new clients and volunteers to realise that the doors are open to all. Constant support is on hand, plus most staff have lived experience, meaning the empathy you feel from staff is real."
Linda Thompson, Volunteer
Playing a part towards positive change
"Volunteering with Aquarius means helping the community and playing a part towards positive change. I enjoy serving and having conversations with customers. What makes me proud is seeing smiles on their faces after being served, making it clear the service provided was good."
Tadi, Grounded Café Staff (previously a service user and a volunteer)
Aquarius is a family
"Aquarius is a place that offers support to those that need it by genuine people who care. Working in an environment like this you build a bond with those you support and the ones you work with. I have always said, Aquarius is a family.
I enjoy working with people knowing that the work I do makes a positive impact on their life, it can be challenging but when you see the change in someone, when they have hope and the confidence to overcome their obstacles, this in itself is such a reward."
Darren Townsend, Team Leader of Aquarius Homes
my passion never dips
"Aquarius is a service for you to access support or information about drugs. I know people make grand statements all the time about what they do, but we genuinely do not judge and encourage you to lead on the support you receive from us.
I absolutely love my job with Aquarius, working with young people has been my driving force for over twenty years and my passion never dips. I love the team we have in Birmingham, and I can wholeheartedly say we/I have the dedication to put people’s needs first which keeps the values of our service beating in our hearts."
Colette Lloyd, Service Manager
an organisation that empowers positive change
"I have worked at Aquarius for 14 years in total, after initially joining the organisation in an admin role I have been supported to develop my skills and experience to progress into management. Aquarius have supported my personal and professional development to enable me to now manage a service and support staff in their own development journeys. I have remained committed to working at Aquarius due to their values and focus on creating a positive work culture, and providing opportunities for qualifications and apprenticeships alongside this.
It is a privilege to work for an organisation that empowers positive change for people and tackles the challenges facing adults and young people who are impacted by substance use."
Emma Booth, Service Manager (Derby Family Drug and Alcohol Safeguarding Service)
great work/life balance
"Since working for Aquarius, I find myself listened to. My ideas are taken on board. My co-workers trust me. My skills are valued. I am part of a team. I have a great work/life balance. The humanity and kindness of the people in the organisation is truly rare.
I am constantly working with the most genuine, inspirational, awesome, strong, caring people I have ever met."
Faye Wainscott, Administrator
always felt supported
"There are lots of things that I love about working for Aquarius. I have always felt supported and heard by my peers and managers alike. Aquarius is the only service I have ever worked for that actively encourages communication with senior management, and then responds to the needs of their staff following this communication.
I feel that hard work and dedication is seen and rewarded, and I have been blessed with opportunities to grow and develop my skills and aim for promotion when available. On the first of September 2025 I will have been with Aquarius for 10 years. This is the longest period of time I have worked with any service or company, and in our increasingly transient world of work it is telling that Aquarius have so many long standing members of staff."
Karl Philips, Service Manager (Recovery Hub) Wolverhampton
I love being part of the Aquarius family
"I love being part of the Aquarius family, the young people in our service and my team. I passionately believe in our purpose to support children and young people to make informed decisions around substances.
I am proud of the measures we take locally and across Aquarius to support children and young people to create positive futures."
Zoe Church-Wood, Service Manager - Ngage
Aquarius helped my family
"Aquarius helped my family understand what I was going through mentally and physically. If you need help, you should always consider it as an option, as it really helps you to understand what you are actually doing to yourself and also helps your family understand."
Anonymous, Service User
They saved my life
"They saved my life, I wouldn’t be 2 years clean if it wasn’t for them, I’ve never really had a family but Aqaurius have all become my family."
Kai, Service User
What gambling issues can look like
Gambling harm doesn’t always look the same. For some, it means spending more money or time than planned. For others, it might be secretive behaviour, mounting debt, or chasing losses. It can affect your work, sleep, relationships, and emotional wellbeing.
If gambling is affecting your life in ways that don’t feel good, or if you’re worried about someone else, you’re not alone, and support is available.
Our approach
We believe change is possible when people feel heard, supported, and empowered. Our approach is person-centered, flexible, and grounded in trying to meet your needs. You decide what you want to work on, and we’ll help you get there.
We’re proud to work in collaboration with our trusted partners:
- EPIC Restart to provide wraparound care.
- Betknowmore UK: Get Gambling Support
- Gordon Moody
- Switchboard
In 2025/2026, we saw over 82% of clients in the Gambling team after a referral was made. Of those 51% successfully completed their treatment with the national average being 46%.
We offer:
One-to-one and group sessions
Virtual or telephone Sessions to suit the individual
Strategies to reduce or stop gambling
Tools and practical steps like self-exclusion or blocking software
Support for affected others, including family and partners
Help with the wider impact of gambling – from debt to mental health
How to get support
You can self-refer, be referred by a professional, or call our gambling team on: 0300 456 4293 or fill in the below get in touch form and one of our team members will get in touch within 24 hours (Monday-Friday).
There’s no wrong door – just reach out when you’re ready.
Get In Touch
Contact
Our service spans across the following areas:
West Midlands regional inc,Â
- Birmingham,
- Solihull
- Coventry
- Sandwell
- Walsall
- Dudley
- Wolverhampton
- Warwickshire
- Herefordshire
- Worcestershire
- Shropshire
- Telford & Wrekin
- StaffordshireÂ
- Stoke
Call 0300 456 4293Email gambling@aquarius.org.uk
We’re here to support you, in a way that works for you.
Our trusted partner GamCare have a  24/7 hour support line if your enquiry is out of hours.